Payload

{
    "modifiedTime": "2019-08-24T14:15:22Z",
    "subCategory": null,
    "statusType": "string",
    "subject": "string",
    "departmentId": "string",
    "dueDate": null,
    "channel": "string",
    "content": "string",
    "direction": "string",
    "onholdTime": null,
    "language": null,
    "source": null,
    "resolution": null,
    "sharedDepartments": [
        null
    ],
    "closedTime": null,
    "approvalCount": "string",
    "isOverDue": true,
    "isTrashed": true,
    "contact": {
        "firstName": "string",
        "lastName": "string",
        "phone": "string",
        "mobile": null,
        "id": "string",
        "isSpam": true,
        "type": null,
        "email": "string",
        "account": null
    },
    "createdTime": "2019-08-24T14:15:22Z",
    "id": "string",
    "isResponseOverdue": true,
    "firstThread": null,
    "customerResponseTime": "2019-08-24T14:15:22Z",
    "productId": null,
    "contactId": "string",
    "threadCount": "string",
    "secondaryContacts": [
        null
    ],
    "priority": null,
    "classification": null,
    "commentCount": "string",
    "accountId": null,
    "taskCount": "string",
    "phone": "string",
    "webUrl": "string",
    "isSpam": true,
    "assignee": {
        "photoURL": "string",
        "firstName": "string",
        "lastName": "string",
        "id": "string",
        "email": "string"
    },
    "lastActivityTime": "2019-08-24T14:15:22Z",
    "status": "string",
    "entitySkills": [
        null
    ],
    "ticketNumber": "string",
    "sentiment": null,
    "customFields": {
        "severityPercentage": "string",
        "dateofPurchase": "2019-08-24T14:15:22Z",
        "url": "string"
    },
    "isArchived": true,
    "description": "string",
    "timeEntryCount": "string",
    "channelRelatedInfo": null,
    "responseDueDate": null,
    "isDeleted": true,
    "modifiedBy": "string",
    "followerCount": "string",
    "email": "string",
    "layoutDetails": {
        "id": "string",
        "layoutName": "string"
    },
    "channelCode": null,
    "cf": {
        "cf_url": "string",
        "cf_severityPercentage": "string",
        "cf_dateofPurchase": "2019-08-24T14:15:22Z"
    },
    "isFollowing": true,
    "assigneeId": "string",
    "layoutId": "string",
    "createdBy": "string",
    "teamId": null,
    "tagCount": "string",
    "isEscalated": true,
    "attachmentCount": "string",
    "category": "string",
    "descAttachments": [
        {
            "size": "string",
            "name": "string",
            "href": "string",
            "id": "string"
        }
    ]
}